HELP / FAQ
FAQ
Straight answers about ordering, fit, shipping, tracking, and returns.
How do I choose the right size?
Check the measurements and fit notes on the product page before ordering. If you need a broader reference, use the Size Guide and compare the measurements with a garment you already own.
Where can I track my order?
Use Track Order with your order details. Tracking information appears when it has been made available for the shipment.
What shipping options are available?
Available methods, charges, and any delivery estimates supplied by the configured carrier or shipping method are shown during checkout for the destination you enter.
Can I return or exchange an item?
Eligibility depends on the current Returns & Exchanges policy and the condition of the order. Review that page before submitting a request.
Are the colors and wash identical on every piece?
Washed garments can show natural variation. Product photography and product-specific notes should be used as the reference for the item you are buying.
How do I contact Sotufinds about an order?
Use the Contact page and include your order number when your message is about an existing purchase.